Cancellation Refund Policy
Cancellation Refund Policy
This Policy, RELANCE COSMETIC PRODUCTS MARKETING IMPORT EXPORT It has been prepared to inform Site visitors and customers who have placed orders (“Buyer”) regarding the cancellation and return of products ordered through https://www.relancebeauty.com/ (“Site”) owned by LİMİTED ŞİRKETİ (“RELANCE”).
Regarding the cancellation and return of products ordered by the Buyer; the relevant provisions in the Distance Sales Agreement (“Agreement”) signed between RELANCE and the Buyer remain valid.
Every product you purchase is under our company's warranty.
You can return the Relance Beauty box that you have received within 14 days without opening it in any way, with the approval of customer services. After your order reaches our return warehouse, it is inspected and then your money is refunded to your bank after the unopened approval is given.
Before accepting the packages that you think were damaged during shipment, open and check them in front of the cargo company representative. If there is any damage to the product, do not accept the product after a report is drawn up by the cargo company. If you do not draw up a report, do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product has been received.
If the product is found to be damaged, broken, torn, used or similar and is not returned in the same condition as when it was delivered to the customer, the product will not be accepted for return and the price will not be refunded.
If you return the product, your refund will be completed within seven (7) business days from the moment the product reaches the company.
After the refund transaction is approved, credit card refunds will be made within five (5) business days. Your bank may not reflect credit card refunds to your account in the same statement period. In this case, you need to call your bank's credit card service.
For product complaints that may arise after the product reaches you, you can reach our customer service representative at +90 (212) 547 74 01. If it is determined that the problem is not user-related, compensation will be made.
Frequently Asked Questions
Do I need to use Relance makeup remover only after removing makeup?
Our product contains natural ingredients such as rose water and glycerin that will benefit the skin. These products also help meet your skin's daily moisture needs. Therefore, you can use it not only for make-up removal but also to refresh your skin in the morning and evening and meet its moisture needs.
Since my eyebrows are sparse, can I use your Eyebrow & Eyelash Serum? Will it help eyebrows grow?
It is specially designed for your eyebrows and hair eyelashes. It is designed to provide your eyebrows and eyelashes with daily moisture needs and necessary vitamins and minerals. It contains olive oil, which is very effective in strengthening the hair, eyebrow and eyelash roots, and vitamin E.
It helps hair, eyebrows and eyelashes grow. Sweet almond oil supports eyebrow and eyelash growth. Our product consists entirely of oils. Products on the market consist of only one or two oils. We have designed all the oils necessary for your eyebrows and eyelashes to provide all the nutrients, vitamins and minerals.
Should I shave while using beard serum?
It has been specially developed for your beard and beard roots. It contains sweet almond oil, jojoba oil, argan oil, olive oil, castor oil, vitamin E and glycerin. The purpose of this product is to nourish and care for your existing beard and beard roots. It provides a strong and shiny appearance if used regularly.
How long does it take for beard serum to show its effect?
It provides immediate softness thanks to the oils and vitamins it contains. If you use it regularly every day, you will feel your strong and shiny beard within 1-2 months, depending on the structure of your beard.
In what cases should I not peel?
-If you have active acne or open wounds
-In case of sunburn
-If you have skin problems such as hypersensitivity or eczema
How often should I use peeling?
It varies depending on skin type:
Oily skin: 2-3 times a week
Combination skin: 1-2 times a week
Dry or sensitive skin: Once a week
Can we use lip balm at night?
Yes, lip balms, especially those containing intense moisturizers, help repair your lips until the morning when used at night.
Can I apply skin whitening cream to areas other than the face?
Suitable for use on face, armpits, elbows, knees and external genital areas.
Can I go out in the sun after using the skin brightening serum?
We recommend that you use sunscreen with at least 30 spf 15 minutes after using the product.
How long should Relance Vitamin C serum remain on the face?
Wait until it is completely absorbed, then apply moisturizer. There is no need to rinse.
What products should not be used with vitamin C serum?
Niacinamide: May reduce effectiveness when used together.
AHA/BHA (Glycolic Acid, Salicylic Acid): Skin irritation
can.
Retinol: Can be very sensitive to the skin.
Can anti-aging cream be used around the eyes?
This area is a very sensitive area. That's why we recommend Relance Anti-Aging Eye Contour Cream for your more sensitive eye area.
I use liquid shampoo. I was very interested in your product. Why should I use your solid shampoo?
Since our Relance Zero series solid shampoo is concentrated, a single use is sufficient in each shower. It does not contain SLS, SLES, Paraben, Alcohol, Silicone, Dye, Perfume and Essence. It consists of natural herbal ingredients. Produced with the goal of less plastic and zero waste, 1 of this shampoo provides washing equal to 900 ml of liquid shampoo. The solid shampoo, which is also ideal for those looking for sulfate-free shampoo, provides a pleasant use with its intense foaming texture and 99% biodegradable formula. It allows you to achieve a shiny, soft appearance without drying the scalp and hair.
Do your solid deodorants contain aluminum?
No, natural deodorants do not contain aluminum. Aluminum is found in antiperspirant products, which block sweat glands and prevent sweating.
How should natural solid deodorant be stored?
It should be stored in a cool and dry place. Since it contains a high percentage of coconut oil, it can soften in hot weather, so it should be stored in a cool and dry place.
Is selenium sulfide shampoo suitable for daily use?
We recommend using it 2-3 times a week.
Who can use selenium sulfide shampoo?
This product is designed as an anti-dandruff shampoo. Doctors also recommend it for individuals with seborrheic dermatitis or fungal infections (such as Tinea versicolor). Be sure to consult your doctor for this.