Privacy and Security Policy
Privacy and Security Policy
Operating at the address of Yeşilce Mah. Dalgıç Street No:31/B Seyrantepe-Kağıthane/İstanbul, RELANCE COSMETIC PRODUCTS MARKETING IMPORT EXPORT https://www.relancebeauty.com/ site, operated by LİMİTED ŞİRKETİ (Company), attaches importance to the confidentiality of your information and therefore shares below the purposes for which this information is used. Personal data specified in the Company Information Text is processed in the manner and for the purposes specified in the Information Text for the purpose of the Company's operation and to provide services to its customers and visitors. This information will be protected under strict security and confidentiality standards.
You can visit the company website pages without providing any personal information, get information about our products and services, read our reports, and benefit from our human resources and other detailed services. If you provide your personal information, this information will not be shared with a third party or company without your knowledge or consent or unless there is a legal obligation. This information will be protected with our highest security and confidentiality standards. You can read our Disclosure Statement regarding the processing and use of this information.
The forms on the https://www.relancebeauty.com/ website are for information entry only for product/service application and purchasing purposes. https://www.relancebeauty.com/ will not share the information in question with any third party, institution or organization without the approval of the customers, for purposes other than those specified in the Information Text or unless under a legal obligation.
Our website does not provide links to other websites. The commitments in our privacy policy are only valid within our website and do not cover other websites. The privacy guarantee and terms of use of other websites that will be accessed via links from our website are valid for those sites. https://www.relancebeauty.com/ and the Company are not responsible for the information usage, ethical principles, privacy principles, quality and service quality of other websites that are accessed from our website for advertising, banner, content or any other purpose, and any material or moral damages and losses that may occur on these sites.
Customer information may only be disclosed to official authorities if such information is requested by official authorities in accordance with the procedure and in cases where it is required to make a statement to official authorities in accordance with the provisions of the mandatory legislation in force. Only the Customer can access all information entered into the system by the Customer and only the Customer can change this information. It is not possible for anyone else to access or change this information.
Since we are constantly making changes and improvements to our systems and services in order to provide you with better service, it may be necessary to make changes to this Privacy Policy from time to time. Therefore, we reserve the right to make revisions or changes to the content of this Privacy Policy at any time and in any way. Your use and/or continued use of any part of the Website following a change notification regarding the Privacy Policy will be deemed as your acceptance of such change.
In no event shall the website and its affiliates, partners and their respective employees, officers, directors or insurance agents be liable to you for any costs, damages (including special, incidental, consequential or punitive damages) or liability arising out of the collection, use, transmission, processing or storage of your personal information obtained by us or arising out of your access to or use of the website.
Our Company is not responsible for any direct or indirect damages or expenses that may arise as a result of any errors, interruptions, delays in information transmission, computer viruses, line and/or system failures that may occur during the use of our site.
The copyrights on the information, materials and their arrangement on our site belong to our Company. All copyrights, registered trademarks, patents, intellectual and other property rights on the information and materials contained on our site are reserved by our Company. No person/organization may use a certain part of our site on another website or establish a link to our site from another website without the prior written permission of our Company.
Although the Company has taken the necessary information security measures, if personal data is damaged or falls into the hands of unauthorized third parties as a result of attacks on the Company's system, the Company immediately notifies the relevant data owners and the Personal Data Protection Board and takes the necessary measures.
If you would like to receive more information about our privacy policy, you can always contact us via our call center and other communication channels.
PAYMENT SECURITY
Our payment infrastructure system is under the guarantee of IYZICO, which has the most reliable payment infrastructure in Türkiye. Detailed information about IYZICO's payment security is as follows.
With its advanced PCI DSS-compliant technical infrastructure and experienced staff in the field, IYZICO ensures both the payment security of companies and the card security of company customers.
RELANCE COSMETIC PRODUCTS MARKETING IMPORT EXPORT LIMITED COMPANY
Attention: Customer Relations Department
- Yesilce District Dalgic Street No:31/B Seyrantepe-Kagithane/Istanbul
Frequently Asked Questions
Do I need to use Relance makeup remover only after removing makeup?
Our product contains natural ingredients such as rose water and glycerin that will benefit the skin. These products also help meet your skin's daily moisture needs. Therefore, you can use it not only for make-up removal but also to refresh your skin in the morning and evening and meet its moisture needs.
Since my eyebrows are sparse, can I use your Eyebrow & Eyelash Serum? Will it help eyebrows grow?
It is specially designed for your eyebrows and hair eyelashes. It is designed to provide your eyebrows and eyelashes with daily moisture needs and necessary vitamins and minerals. It contains olive oil, which is very effective in strengthening the hair, eyebrow and eyelash roots, and vitamin E.
It helps hair, eyebrows and eyelashes grow. Sweet almond oil supports eyebrow and eyelash growth. Our product consists entirely of oils. Products on the market consist of only one or two oils. We have designed all the oils necessary for your eyebrows and eyelashes to provide all the nutrients, vitamins and minerals.
Should I shave while using beard serum?
It has been specially developed for your beard and beard roots. It contains sweet almond oil, jojoba oil, argan oil, olive oil, castor oil, vitamin E and glycerin. The purpose of this product is to nourish and care for your existing beard and beard roots. It provides a strong and shiny appearance if used regularly.
How long does it take for beard serum to show its effect?
It provides immediate softness thanks to the oils and vitamins it contains. If you use it regularly every day, you will feel your strong and shiny beard within 1-2 months, depending on the structure of your beard.
In what cases should I not peel?
-If you have active acne or open wounds
-In case of sunburn
-If you have skin problems such as hypersensitivity or eczema
How often should I use peeling?
It varies depending on skin type:
Oily skin: 2-3 times a week
Combination skin: 1-2 times a week
Dry or sensitive skin: Once a week
Can we use lip balm at night?
Yes, lip balms, especially those containing intense moisturizers, help repair your lips until the morning when used at night.
Can I apply skin whitening cream to areas other than the face?
Suitable for use on face, armpits, elbows, knees and external genital areas.
Can I go out in the sun after using the skin brightening serum?
We recommend that you use sunscreen with at least 30 spf 15 minutes after using the product.
How long should Relance Vitamin C serum remain on the face?
Wait until it is completely absorbed, then apply moisturizer. There is no need to rinse.
What products should not be used with vitamin C serum?
Niacinamide: May reduce effectiveness when used together.
AHA/BHA (Glycolic Acid, Salicylic Acid): Skin irritation
can.
Retinol: Can be very sensitive to the skin.
Can anti-aging cream be used around the eyes?
This area is a very sensitive area. That's why we recommend Relance Anti-Aging Eye Contour Cream for your more sensitive eye area.
I use liquid shampoo. I was very interested in your product. Why should I use your solid shampoo?
Since our Relance Zero series solid shampoo is concentrated, a single use is sufficient in each shower. It does not contain SLS, SLES, Paraben, Alcohol, Silicone, Dye, Perfume and Essence. It consists of natural herbal ingredients. Produced with the goal of less plastic and zero waste, 1 of this shampoo provides washing equal to 900 ml of liquid shampoo. The solid shampoo, which is also ideal for those looking for sulfate-free shampoo, provides a pleasant use with its intense foaming texture and 99% biodegradable formula. It allows you to achieve a shiny, soft appearance without drying the scalp and hair.
Do your solid deodorants contain aluminum?
No, natural deodorants do not contain aluminum. Aluminum is found in antiperspirant products, which block sweat glands and prevent sweating.
How should natural solid deodorant be stored?
It should be stored in a cool and dry place. Since it contains a high percentage of coconut oil, it can soften in hot weather, so it should be stored in a cool and dry place.
Is selenium sulfide shampoo suitable for daily use?
We recommend using it 2-3 times a week.
Who can use selenium sulfide shampoo?
This product is designed as an anti-dandruff shampoo. Doctors also recommend it for individuals with seborrheic dermatitis or fungal infections (such as Tinea versicolor). Be sure to consult your doctor for this.